This certainly seems like an appropriate post to re-publish in this blog. I will go into greater detail in my next post but here is the short version. I met with a company today that has 6 offices in remote locations. They are having a tough time in this economy and asked me to look over their telephone bills to see what I could do to help. They were quite happy when I told them that I could reduce their monthly bill by $2,200.00 a month. That is over $25,000.00 a year! Needless to say, they were out of their minds with excitement to drop the $25K and also get rid of the horrifying customer service provided by a Northwest (name to follow in a future post…….)CLEC. You can only imagine the mood when they found out that their provider had “Evergreen Claused” them into a……..anyone…….anyone…….YEP, 3 year contract at the same rate. No savings, just an ongoing $25K overpayment for the next 3 years not to mention the fact that they have to deal with the carrier directly.
Let me compare that to how my customers deal with their contracts. Every one of my customers has the ability to log into the Telecom Management tool that we provide and see not only the term length of the contract but the date it was signed and a PDF copy of the original document. We call that VISIBILITY. Each piece of invnetory (T1, PRI, MPLS, DSL, etc.) is tagged with the contract information as well as cost centers and General Ledger coding not to mention the underlying carriner information, the circuit ID numbers, signalling, coding…. you get the point.
It really comes down to one very simple question. Why in the world would a business choose to deal directly with the carrier when there is such a better way to do it?
Joe Bjorklund – Director of Business Development – vCom Solutions. Contact Joe at: joeb@vcomsolutions.com
