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About the Author

Joe Bjorklund is the Manager of Carrier Services at Packet Fusion Inc. Packet Fusion is a ShoreTel Partner of the Year. Contact: joeb@packetfusion.com

Thoughts On ShoreTel and Carrier Services

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ShoreTel Blog Feed
- ShoreTel’s Tom Hamilton Recognized as One of CRN’s 2012 Channel Chiefs
  Tom Hamilton, senior director of channel marketing, has been named one of CRN’s 2012 Channel Chiefs. This prestigious list of the most influential and powerful leaders in the IT channel recognizes those executives directly responsible for driving channel sales and growth within their organization, while evangelizing and defending the importance of the channe […]
- And the Grammy Goes To…
  As the ShoreTel Account Manager for The Recording Academy, one of ShoreTel’s most high profile, globally recognized brands, I had the privilege of attending the 54th Annual Grammy Awards show last Sunday evening. Operating day-to-day out of their Corporate HQ in nearby Santa Monica, The Recording Academy, shifts personnel to work full-time at the LA […]
- Dual Persona for your Smartphones
  As the BYOD (bring-your-own-device) phenomenon for mobile devices gains momentum, Dual Persona, the ability to maintain separate identities on a single device, is also rising in popularity. With ShoreTel Mobility, I not only get access to all the rich deskphone and UC capabilities on my favorite smartphone, but also the ability to keep my business […]
- Wholes Greater Than The Sums Of Their Parts
  The beauty and power of architecturally open systems is in the way they allow technologies to be combined, resulting in wholes much greater than the sums of their parts. The ShoreTel Voice Forms IVR Application, a solution built via ShoreTel’s open software interfaces, allows callers to complete audio “forms” simply by speaking their answers one […]
- SIP Trunking at IT Expo
  I recently had the opportunity to attend IT Expo in Miami Beach, Fl. This three-day seminar set out to provide in-depth information on UC apps – including SIP trunking, realtime video, Fax-over-IP, mobility and more. My participation in panel discussions hosted by Ingate confirmed my belief that a focused security policy around UC is very […]
- Girl Scouts of Northern California Unites Thanks to ShoreTel Solutions
  Cookie season is here! The Girl Scouts of the U.S.A. is the largest voluntary organization of girls in the world – with a mission to build courage, confidence, and character and make the world a better place. The Girl Scouts of Northern California council includes over 47,000 girls and 32,000 adults. The Girl Scouts of […]
- Understanding ShoreTel
  I joined ShoreTel as managing director, EMEA, this past October, and was invited to meet the board in Sunnyvale, California. Playing it safe, I dressed-up but was surprised to discover a relaxed group of senior executives. A “compliment” about my tie broke the ice and set me thinking about the parallel between Silicon Valley and […]
- INSights – Call Accounting from @Comm Corporation
  “You can’t manage what you don’t measure.” Smart businesses invest in their voice network in order to achieve savings, improve efficiencies and boost customer satisfaction. If they don’t have a tool that allows the right people to measure, they may not gain all the management benefits they expect. A call accounting system is that tool. […]
- J-W Energy Discovers ShoreTel for Lower TCO
  J-W Energy Company is a U.S. based corporation that provides energy exploration, development, and services. Founded in 1960 by a petroleum engineer and a geologist in Midwestern America, J-W Energy is headquartered in Addison, Texas, and employs 1,700 employees across nearly two-dozen states and 100 offices. For years J-W Energy Company had been using a [... […]
- Canadians Like to Know Their PBX Alternatives!
  It might be 20 degrees below freezing outside in Toronto, but there was a lot of hot stuff being shown at the annual Know Your Alternatives conference. ShoreTel is a top sponsor of this conference, which focuses on educating customers about the alternatives to their legacy PBXs, such as Nortel and Mitel PBXs that may […]
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