For those that follow this blog, you know that it is all about total telecom management with the net goal being a lower total telecom spend.
In recent months, the most common question asked here has been: where is the best place to buy my wireless services? The honest answer: I have no idea.
Here is what I do know, along with a plan to find the actual answer to the question. In business (wired) telecom, the days of working directly with the carriers are rapidly coming to an end. This distribution method is archaic and will soon go away completely. Here is analogy that I often use. In the old days, you would go directly to the farmer to buy your eggs. That was a time consuming task with varying results. Today you get higher quality eggs, a much better egg selection, lower egg prices and better overall shopping experience based on the distribution model that the grocery store has created
That distribution model is why our customers love us. The success of our company is based on a few simple business concepts:
- Our customer service is far superior to the carriers (now granted, that is not hard to do)
- Our aggregated purchasing power gives us pricing far better than a customer can get from the carrier directly
- We have over 30 carriers that we manage which gives our customers every option that they would ever need
- You have better things to do than managing the carriers (plus, we are better at it)
- Your business matters to us.
It stands to reason that the wireless customer would benefit from this same distribution model. A wireless provider that can offer the same value proposition to their customers would be a gift to everyone from the IT Manager all the way to the individual user.
To find the answer to the question above, I have been conducting an informal survey of my customers, peers and friends to find the wireless provider (not the carrier directly) that offers the same value to its customers that we do to ours. I am not quite ready to let the cat out of the bag, but a few names keep coming up with one of them far outpacing the others. I am waiting to hear back from a few more IT managers that I work with before I post the results.
Stay tuned
