Tough to beat #Paetec these days

Thoughts On ShoreTel and Carrier Services

ShoreTel Blog Feed

• Saying No to the Status Quo a Win for Melbourne Football Club
  The Melbourne Football Club (MFC), more popularly named ‘The Demons,’ is a foundation member of the Australian Football League (AFL) and its predecessor competition, the Victorian Football League. The club boasts 35,000 diehard members supported by 150 employees working from a CBD office and sites at the Melbourne Cricket Ground (MCG) and AAMI Park. A […]
• Recent Service Experience Improvements From ShoreTel TAC
  I am very excited to share two recent features we have implemented to improve the service experience with ShoreTel TAC (Technical Assistance Center). On May 7, we announced TAC’s Call Me feature. Call Me is a virtual queuing solution that provides the Service Request (SR) creator the option of having TAC call you back instead […]
• Avaya Financial Update
  Everyone is talking about the Facebook IPO. No doubt investor demand is high as Facebook is profitable and has been growing revenue. Some speculate that the company could be valued at over $100 billion. Another company that has announced its intention to go public is Avaya. Avaya recently filed its calendar Q1 2012 quarterly financial […]
• Understanding ShoreTel’s Failover Options
  ShoreTel’s Unified Communication solution provides powerful and cost effective options to maximize the availability of dial tone for users. IP Phones (also known as VoIP phones) are controlled by modular voice switch appliances that are inherently super reliable. This reliability can be augmented by provisioning two methods of backup voice switches: Inter-Si […]
• Empowering Partners Through Marketing Funding, Education And Incentives
  Channel partners are an extension of the ShoreTel organisation. That is why we have always strived to invest in their businesses and incentivise their successes. Eighteen months ago, we decided to take this further and set the beginning of the Accelerate Marketing Knowledge master classes. We had the vision of inspiring our partners to create […]
• Contact Center (CC) Group Alert Service
  A recent customer request resulted in our Professional Services group developing a Contact Center (CC) Group Alert Service. This case is a good illustration of building a new application leveraging an existing ShoreTel Contact Center feature. The customer wanted their Contact Center agents to know whether calls were in queue or not. They wanted them […]

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Recent Posts

• Packet Fusion & ShoreTel Go Big at Interop
• Packet Fusion to sell ShoreTel’s Cloud Based Services
• “Call Before You Dig”
• Business Cable? The Emperor is Naked
• True Single Point of Contact
• How to Buy
• Tough to beat #Paetec these days
• No longer, Same, Same, Same
• What it takes to be Partner of the Year
• UC Demo
• Demo Today
• Retirement Decision
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• vCom Solutions updates on Verizon strike
• Is this Telecom’s New Big Three?
• Validas Blog Post – Interesting
• Managing Conferencing Costs
• The Trouble Ticket Dance
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• Telephone Bill Processing
• A Debate About Outsourcing
• In Search of a Better Wireless Experience
• Blind Telecom Management
• Cherry Picking for ON NET Savings
• Get Rid of “Misc. Telecom”

Business TEM Whitepapers

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• Strategic Communications Management
• TEM Practices and Green Initiatives
• The Value of TEM to the SMB

Wireless TEM Whitepapers

• SME's Love to Spend Money on Wireless
• TEM: Why Wireless is Different